ADE: Membership Administration Officer

Membership Administration Officer 

Reports to: Director of Business Development 

Location: London, Westminster with remote working also available. However, we are open to consideration of the individual circumstances for suitable candidates. 

Salary: This is offered initially as a part time role, 0.6 FTE (3 days per week) with an equivalent, full-time salary circa £27,000 (pro-rata to £16,200 for 0.6 FTE). However, for suitable candidates there are options to consolidate other part-time roles within the organisation to potentially make this a full-time position. 

Duration: Initially a 12-month contract, with potential to convert to a permanent position at the ADE’s discretion.   

Benefits:  

• 25 days annual leave (pro-rata for part time working), with a leave allowance that grows with your length of service  
• An offer of an interest free “new starter” loan of up to £1,000 to help you prepare for taking on your new role. Be it to support travel arrangements in the form of a season ticket, or to help you get your home office set up in advance  
• Cycle to Work Scheme  
• Option to access private health insurance as a benefit in kind  
• Pension contributions will be matched up to a maximum of 8%  

Overview 

The ADE is bringing energy together to advocate on the priorities for the UK in achieving a net zero energy system. We are driving the decarbonisation of heat, championing the role of industry in the green transition, and pushing for UK homes, places of work and public services to be energy efficient and smart.  

Only by getting users engaged and investing in energy efficiency, low carbon heating and providing smart flexibility will be the UK truly be able to decarbonise its energy system. For this to happen, energy must work for the user.  

At the ADE, we believe that an energy system designed around the user’s needs, enabling the right technology choice in the right place, serves everyone better. 

As our membership continues to grow, we need a highly organised and reliable Membership Administration Officer who will be focused on our members and is able to help ensure we maintain a close working relationship with them and continue to meet their needs and support their businesses.  

You will be part of an energetic team engaging with a wide range of businesses and organisations that make up our membership. You will ensure that we maintain close working contact with members and that the wider ADE team are kept up to date of any member status changes.  

This role will support the ADE’s mission to promote a local, efficient, low carbon energy system which enables energy users to make the choices which work for them by ensuring people, including potential members, are aware of the current (and potential future) activities within the industry 

Summary of Responsibilities 

• Monitor member engagement and facilitate interaction between members and the relevant policy, external affairs, and research staff to maximise member satisfaction and minimise membership resignations. 
• Administer the membership database and ensure it is kept up to date and compliant with data protection legislation.  
• Writing clear and concise minutes of recruitment and member catch-up calls and meetings; distributing and filing these in a logical manner to ensure ease of access and availability for all team members.  
• Assist the Director of Business Development and the Policy team with onboarding new members. 
• Scheduling and facilitating calls with potential new members and the appropriate ADE staff members.  
• Assist the Director of Business Development to generate membership, recruitment, engagement, and revenue statistics, to aid management decisions and for presentation to the Executive Board of Directors and Strategy Board.  
• Maintain and update membership and recruitment documentation, forms, and promotional flyers. 
• Assist the Director of Business Development and the Office Manager to complete the invoicing of membership fees, accurately and on-time, and to help ensure membership fees are paid on time and any long overdue fees are addressed and settled quickly. 
• Periodically engage with our members via surveys and catch-up calls to evaluate satisfaction levels and to compile suitable reports on the results for dissemination to management and the wider ADE team. 
• Administer and maintain the member list, member details and member case studies on the ADE website. 
• Work with the Policy Team to identify any members that have lost recent engagement and have had no contact and develop action plans to ensure re-engagement and retention.  
• Present periodically to the internal ADE team on membership activity, recruitment, loss, and engagement status. 
• Assist the External Affairs team with the Association’s events, conferences, forums and working groups including sending out and tracking invitations, and general event administration activity. 
• Support the Policy, Research and External Affairs teams to maximise the ADE’s member event success. 
• Assist the External Affairs team to manage content for the Association’s websites and social media streams.  
• Provide support with general business development administration workload, as required. 

About the knowledge, skills and experience required 

• The position is suited to an enthusiastic and confident person who is comfortable engaging with a large number of people in a highly professional manner.  
• Accurately tracking member engagement requires someone who is highly organised, systematic, and detailed. 
• Excellent interpersonal and communication skills – you must be confident in face-to-face (or screen-to-screen) meetings and over the telephone. 
• Experience in a comparable role for a similar organisation could be beneficial, though is not critical if suitable skills and potential are shown. 
• Some experience of administering events, conferences or forums would be an advantage though an enthusiasm to do so would be equally as beneficial. 
• Comfortable working collaboratively in a dynamic, highly intelligent, and motivated team. 
• Excellent database management and good writing skills, with a focus on accuracy and clarity. 
• Proficient in Microsoft Office, Word, Excel and PowerPoint. 
• An ability to use MailChimp, SurveyMonkey and CRM systems would be an advantage.  

Additional skills and experience that may be of value for additional duties across the organisation. 

• Corporate secretariat skills. 
• Administration of compliance and auditing process. 
• Secretariat of steering committees and working groups.  
• Sales and marketing skills.

How to Apply

To apply, please send a CV (of no more than two pages) and covering letter (of no more than one page) to John Bryant (john.bryant@theade.co.uk).

Please note that you must have the existing right to work in UK.

We are actively seeking applications from every part of the community. The ADE is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration.

We will review applications and interview suitable candidates on a rolling basis.